FAQ’s

Most frequently asked questions

Shopping Basics

Shipping via bpost for long distances, and short distances we do ourselves to the address provided by you. We ask 4.99 euros for shipping costs. We strive to deliver orders within 2-8 days ( excluding holidays and weekends ).
The shipping cost includes the price for insurance on the value of the goods.

Returning a product is not a problem
The products must not be used if you want to return it. You get max 3 days for this.
Undamaged, incomplete or soiled goods will not be accepted.
If not long distances, we will come and pick up the unused products ourselves.

No, for the moment we are only delivering in Belgium & The Netherlands. In the near future, we will be delivering Internationally follow us on Instagram if you want to find out when we are going international.

Payments

We only accept: bancontact, credit card, Ideal

Yes, We accept international credit cards

Yes, We charge sales on our products

Shipping & Returns

If you want to return your goods. You must notify us max within 3 days via email/ Instagram/ Facebook or phone number.

Payments received, except for return shipping costs, will be refunded within a period of 30 days following the day of receipt of the returned products.

You can cancel or change orders through the site itself or contact us.

You can contact us on Instagram, Facebook, email or by phone.

Contact

Still have questions?